Frequently Aasked Questions

Is Hotel Exclusives free to join?

Yes! You can sign up absolutely free and start receiving exclusive holidays and hotel breaks hand selected from our team of experts, straight to your inbox. There is also a Platinum Exclusive Club option that opens up some incredible additional offers, savings and packages for those of you who want to travel with those extra savings and benefits, we suggest you check it out.

How do you find exclusive holiday and hotel offers?

Our team of travel experts spend most of their days speaking to our huge range of contacts at leading holiday & hotel operators. They negotiate deals, ask for exclusive offers and do the hard work for you. We make sure we only send you exclusive breaks and offers that will save you money for top trending locations. We are in the know in travel and all our members benefit from our large buying power.

What destinations do you cover?

Everything from UK breaks to Adventure holidays in Iceland. We cover most of the popular holiday locations at home and abroad, we keep an eye on new and exciting trending destinations as well as the popular favourites like Spain, Tenerife and Dubai.  We have tailored alerts also, so if you want to look at a specific holiday destination, we can send you offers just for that location too.

What is the Platinum Exclusive Club Membership?

All you need in life when booking holidays, that’s what. If you join and become a Platinum Exclusive Club member, you receive access to our super exclusive Platinum member holiday offers, increased discounts on over 300 hotels, more exclusive holiday offers and increased emails from our gifted team of travel experts. Discounted cottage holiday and much, much more. Typically our members save an additional £142 on their first booking alone!  What are you waiting for, upgrade today.

How many members are there?

We have over 4.4 million members within the UK and growing every month, you are in good company and one of the largest and most exclusive travel members clubs in the world.  Over 126,000 also enjoy the added benefits of being joined to our Platinum Exclusive Club membership.

How much will I save?

Each offer is different but usually you will save anything from 5% off right up to 75% off, not bad eh?!  Platinum members enjoy even bigger savings.

How do I access the discounts?

You can access the discounts via logging into Hotel Exclusives, we will email you alerts and updates of the most fantastic offers we can find that week. You can also access offers via our facebook and Instagram account, or visit the app store and download our Hotel Exclusives app.

How many emails will I receive?

Standard members receive less of our incredible offers and will typically get between 2 and 3 emails only per week. Platinum Exclusive Club members receive 4 to 5 emails each week, including exclusive platinum club offers, extra exclusive offers and benefits. If you have a specific destination in mind, you can also send alerts for key destinations to yourself. Emails can be reduced to monthly or weekly if you would prefer. This can be done in the preference settings found at the bottom of the email.

Can friends and Family Join?

Sure, recommend us to whoever you wish, we look forward to helping them save money too!

Who am I booking with?

Our team of travel experts have contacts at all the major holiday operators and hotels, so we promote exclusive offers we negotiate for you with them and you book directly with the operator.  You are then looked after by the operator and they will look after you from that point on.  We will only show you the most exclusive packages from the UK’s leading travel brands.

Can I trust the operators you recommend?

Yes, we check all operators we recommend where they provide travel packages have ATOL licences and bonding in place.

I have signed up but don’t get your email alerts?

The best way to make sure you receive our emails is by adding my email address to your address book or your safe senders list.

Who is Hotel Exclusives?

Hotel Exclusives has been operating for 5 years and is owned and operated by a large leisure and travel specialist company called Travel Circus Limited.  We are an award winning company and have over 4.4 million travel savvy members in the UK alone.  We have an experienced team of travel experts, most have been in the industry for many years. Our office is in London and we literally love travel!

Is Hotel Exclusives just UK hotel offers?

No, we have a huge choice of UK hotels, international holidays and we work hard to find exclusive packages in top trending destinations across the world. We are holiday experts and will ensure we help you find an exclusive offer for any of your holiday requirements this year. Join our growing family over 4.4 million members today and stay ahead of the game when booking your next holiday or UK break.

How do I unsubscribe?

If you want to unsubscribe please email and or click the ‘unsubscribe’ link at the bottom of the email.  Please allow up to 14 working days for this to be processed, this is usually carried out faster but this is the maximum amount of time it will take. 

Postal products and gift free gift terms and conditions

In order to send any promotional gifts to customers you consent that your name, postal address and post code can be provided to the supplier for the purpose of the goods to be posted to you.

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