My husband and I recently stayed at the Blue Bay and we thoroughly enjoyed our entire trip...all of the staff were friendly and excellent but we did want to mention the outstanding service that we received from a certain Ruperta from the Restaurant Jaal-Ha (the restaurant down by the pool) she served us both breakfast and lunch and by our second day new exactly what we wanted. She was absolutely amazing and friendly and we couldn't have asked for more.
Just back from Blue Bay Grand Esmeralda and enjoyed the beautiful location. The staff was very friendly and helpful. Special thanks to Elvis, Elmer, Benjamin, Justino, Fredrick and Gabriel. You all made our stay special. The food was out of this world. French, Italian, Mexican, Asian and sea food restaurants are excellent. The staff from the chefs to the servers are a credit to this resorts. The daily buffets were also great. The Black and White club was well attended with different entertainment every night although the sound system needs to be upgraded. Loud is not clear.
The rooms and public spaces are the cleanest we have every seen.