Below are some Frequently asked questions:
All bookings will be responded to within 24 hours, please check your Junk/Spam folder as our emails can be filtered through to there. If you still cannot locate your confirmation after this time, please contact us here with the time of your booking and the email address associated to the booking.
We take a pre-authorisation payment with all of our booking requests as a safety precaution until your voucher can be verified and redeemed. This payment isn’t taken from your bank account but is held by your bank and released as soon as the booking is confirmed or if the booking is not successful.
This can take between 3 to 7 working days, subject to your bank.
At the time of booking we take a full pre-authorisation payment as a safety precaution until your voucher can be verified and redeemed. This will hold your funds and affect your available balance however this will not debit your account. Once the voucher is redeemed the funds that the voucher covers the cost of will be returned back to your account, this can take 3-7 working days to reappear in your available balance.
This varies depending on hotel, please see the specific hotel deals description in your account for more information.
This varies depending on hotel, please see the specific hotel deals description
Any cancellation or amendment request must be sent to us in writing via our contact form here, and will take effect from the time we receive it. Please ensure that we have received written confirmation of any changes to your booking prior to travel. Whilst, we try to assist it, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your arrangements. The supplier/principal may charge the cancelation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). In addition, you must pay us a cancelation fee equivalent to 20% of the total gross booking value.
Please note cancellations must be made 48 hours prior to your arrival.
All complaints will need to be sent in via our contact form here. Once we have received this we will investigate this further and once a conclusion/resolution has been found we will contact you immediately.
Once your booking is confirmed our supplier, will send you a confirmation detailing precise departure times. Unfortunately, we can only provide approximate departure times at this time – these are shown under the “Travel Details” section of the specific deal. Please contact the Travel Provider directly for further information.
Tickets can be picked up from reception at the hotel and are valid for any of the dates during your stay however please note that Whipsnade Zoo tickets will only be valid on the date of departure ONLY.
You can find the email preferences at the very bottom of the Hotel Exclusives newsletter. Just select ‘Update Subscription Preferences’ and you can then choose from 1 per week, 3 per week or to unsubscribe from all emails.
We are a Member of ABTA, membership number ABTA P7107. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. Please note that vouchers are not covered by the ABTA Financial Protection Scheme.
This varies depending on hotel, please see the specific hotel deals description to see if the hotel has parking. Please contact the hotel directly to enquire about charges.